General Terms and Conditions

Taiga GmbH · Online shop www.taiga.green · Version dated: 17 August 2026

1. Scope of application and definitions

These General Terms and Conditions apply to contracts for the delivery of goods concluded between Taiga GmbH and its customers via the online shop at www.taiga.green.

A customer may be a consumer or a business. A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. A business is a natural or legal person or a partnership with legal capacity that, when entering into the contract, acts in the exercise of its commercial or self-employed professional activity.

Any deviating or supplementary terms and conditions of a business shall apply only if we have expressly agreed to their application in text form.

2. Contracting party and contact

The purchase contract is concluded with:

Taiga GmbH
Kolonnenstraße 8
10827 Berlin
Germany
Contact: Open help chat
Commercial Register: Charlottenburg Local Court, HRB 254597 B
VAT identification number: DE362223248

3. Ordering process and conclusion of contract

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

You can initially place products in the shopping basket without obligation and correct your entries using the correction tools provided in the ordering process before submitting your order. By clicking the final order button, which is clearly marked as entailing an obligation to pay, you submit a binding offer to conclude a purchase contract for the goods contained in the shopping basket.

The automatically dispatched order confirmation merely documents receipt of your order and does not yet constitute acceptance. We may accept your offer by means of an express order confirmation or dispatch confirmation in text form, or by dispatching the goods. In the case of several goods, acceptance may be limited to individual goods that can be delivered.

If immediate payment or payment authorisation is required for a payment method, this takes place as part of the ordering process. Payment processing alone does not necessarily mean that we have accepted the order. If the order is not accepted, we will refund payments already received without undue delay.

The contract language is German. We store the contract text in accordance with the statutory retention obligations. You will receive the order data and these General Terms and Conditions by email. Where technically available, registered customers can view order data in their customer account.

4. Customer account and accuracy of information

You can create a customer account for certain functions. The information provided when placing an order or registering must be correct, complete and up to date.

You are responsible for keeping your access credentials confidential and for informing us without undue delay if you suspect unauthorised use of your account. The transfer or sale of the customer account to third parties is not permitted.

5. Products, representations and availability

We endeavour to provide an accurate representation and description of the products. Colours, materials and proportions may differ slightly from the actual goods depending on the screen used and its settings. This shall not affect your statutory rights in respect of defects.

We may correct obvious typographical, calculation or presentation errors. If you have already placed an order and the correction concerns a material contractual point, we will inform you without undue delay. A contract that has already been concluded will not thereby be unilaterally amended.

Product offers are valid only while stocks last, unless otherwise stated for the respective product. We may limit order quantities to customary household quantities if there is an objective reason for doing so.

6. Prices and shipping costs

The prices stated in the online shop for consumers are total prices including statutory VAT. Any additional shipping costs are shown in the shopping basket or checkout before the order is placed.

For businesses, prices may be stated as net prices plus statutory VAT by separate agreement.

For deliveries to countries outside the European Union, in particular Switzerland, additional customs duties, taxes or fees may apply that are not collected by us and must be paid by the customer to the competent authorities.

7. Payment methods and payment service providers

The payment methods available for your delivery address and order are shown at checkout. Individual payment methods may vary depending on the market, device, order value and availability.

The following payment methods in particular may be offered via Shopify Payments: Visa, Mastercard, American Express, Maestro and UnionPay, as well as the accelerated payment methods Apple Pay, Google Pay and Shop Pay. Klarna payment methods may also be offered.

Payment may also be made via PayPal. PayPal decides which PayPal products, such as PayPal balance, credit or debit card, payment at a later date or payment by instalments, are available in each individual case.

When using an external payment service provider, its contractual, payment and data protection terms and conditions shall apply additionally. The payment service provider may carry out an identity, availability or creditworthiness check and reject a payment method. Any financing or payment by instalments offered by a payment service provider is concluded exclusively between you and the payment service provider.

The purchase price is generally due immediately upon conclusion of the contract, unless a different due date is stated at checkout or for the selected payment method. The charge or authorisation is made in accordance with the terms and conditions of the respective payment service provider.

7a. Gift vouchers

(1) You can purchase gift vouchers in our shop in the amounts of €25, €50, €100 or €150. You will receive them digitally by email.

(2) You can redeem a gift voucher for all products in our shop. It cannot be used to purchase additional gift vouchers.

(3) You redeem the voucher at checkout in the “Discount code or gift card” field. You can combine it with a discount code. One discount code per order continues to apply.

(4) If the value of the voucher exceeds the value of your order, the remaining amount will be retained as credit. If the voucher is insufficient, you pay the remaining amount using one of the payment methods offered.

(5) The voucher is valid for three years. The period begins at the end of the year in which you purchased it. Example: a voucher purchased in October 2026 is valid until 31.12.2029. This corresponds to the statutory limitation period under §§ 195, 199 BGB.

(6) Cash payment of the voucher or any remaining credit is excluded unless otherwise provided for by law.

(7) A gift voucher is a means of payment and not a discount. It therefore does not reduce the value of the goods on which free delivery is based.

(8) Your statutory right of withdrawal also applies to gift vouchers provided that the voucher has not been redeemed.

8. Delivery, partial delivery and self-supply

We deliver to the delivery areas available for selection at checkout. The estimated delivery time is stated on the product page, in the basket or at checkout.

Where reasonably practicable for you, we may deliver an order in several consignments. This will not incur any additional delivery costs for you.

If a product you have ordered is unavailable through no fault of our own, despite our having concluded a timely, specific procurement contract covering the required quantity, we may withdraw from the contract for this product. We will inform you without undue delay and refund any payments already made without undue delay. Statutory claims arising from unavailability for which we are responsible remain unaffected.

Delays in delivery due to force majeure or other events for which we are not responsible will extend delivery periods by the duration of the impediment plus a reasonable restart period. Mandatory statutory rights of withdrawal and claims for damages remain unaffected.

9. Passing of risk and transport damage

In relation to consumers, the risk of accidental loss or accidental deterioration generally passes only upon delivery of the goods to the consumer or a recipient designated by them. If the consumer independently appoints a carrier whom we have not previously designated, the statutory special rules apply.

In relation to business customers, the risk passes upon delivery of the goods to the freight forwarder, carrier or other third party appointed to carry out the shipment.

If a delivery shows apparent transport damage, we ask consumers to document this with the delivery driver as soon as possible and to report it to us. Failure to comply with this request has no effect on statutory claims. The duty of inspection and notification of defects under § 377 HGB applies to merchants.

10. Right of withdrawal

Consumers have the statutory right of withdrawal in accordance with the withdrawal instructions reproduced in full at the end of these General Terms and Conditions.

In addition, we grant consumers a voluntarily extended return period: after declaring their withdrawal within the statutory period, you have thirty days to return the goods. Details are described in the withdrawal instructions below.

Exercising the statutory right of withdrawal does not depend on using our returns portal, obtaining prior approval or using a specific returns label. Please start the return via the Help Chat, so that we can create the appropriate returns labels and assign the goods to the correct return recipient.

11. Retention of title

The goods remain our property until payment has been made in full.

For business customers, the following also applies: We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. The business customer may resell goods subject to retention of title in the ordinary course of business; the claims arising from this are hereby assigned to us in the amount of the invoice value. We accept the assignment. The business customer remains authorised to collect the claims as long as they meet their payment obligations.

12. Rights in respect of defects and guarantees

The statutory law on liability for defects applies.

In relation to business customers, the limitation period for claims in respect of defects in newly manufactured goods is one year from the passing of risk, insofar as legally permissible. This reduction does not apply to claims for damages under section 13, in cases of fraudulent concealment, to recourse claims in the supply chain or insofar as mandatory law provides otherwise.

In the case of used goods, a reduction of the statutory limitation period in relation to consumers becomes effective only if it was expressly and separately agreed before the contractual declaration was made.

Voluntary manufacturer’s or product guarantees exist only if they are expressly stated for the respective product. They do not affect statutory rights in respect of defects.

13. Liability

We are liable without limitation in cases of intent and gross negligence, in cases of culpable injury to life, limb or health, under the Product Liability Act, to the extent of an expressly assumed guarantee and in cases of fraudulent concealment of a defect.

In the event of a slightly negligent breach of a material contractual obligation, liability is limited to the foreseeable damage typical of the contract. Material contractual obligations are obligations whose fulfilment is essential to the proper performance of the contract and on whose compliance the customer may regularly rely.

Liability for slight negligence is excluded in all other respects. The above provisions on liability apply accordingly to our legal representatives, employees and vicarious agents.

14. Shopify and Third-Party Services

The online shop is technically operated via the Shopify platform. The seller and contractual partner for the goods offered by Taiga in this shop is exclusively Taiga GmbH; Shopify is not a party to the purchase contract.

Supplementary terms and conditions of the respective providers may apply to functions provided by external service providers, in particular payment, shipping, review or mapping functions. This does not restrict statutory rights against Taiga arising from the purchase contract.

Links to external websites are provided for information purposes. The respective operator is responsible for their content and availability. This does not apply insofar as we expressly adopt such content as our own or where a statutory responsibility exists.

15. Data Protection

Information on the processing of personal data by Taiga, Shopify, payment service providers, shipping service providers and other recipients can be found in our current Privacy Policy at www.taiga.green.

Where necessary for payment processing or delivery, we transmit the necessary data to the payment or shipping service provider selected. The legal bases, recipients, retention periods and data subject rights are explained in the Privacy Policy.

16. Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

17. Applicable Law and Place of Jurisdiction

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law shall apply only insofar as the protection afforded to them by mandatory provisions of the law of the state in which they have their habitual residence is not thereby withdrawn.

If the customer is a registered trader, a legal person under public law or a special fund under public law, Berlin shall be the exclusive place of jurisdiction for all disputes arising from the contractual relationship. We shall remain entitled to bring an action against the business at its general place of jurisdiction.

18. Amendments and Final Provisions

The version of these Terms and Conditions incorporated into the order at the time the order is placed shall apply to that order. Subsequent amendments shall not apply retroactively to contracts already concluded, unless this has been expressly agreed or is required by law.

Should any provision of these Terms and Conditions be invalid in whole or in part, the remaining provisions shall remain valid. The statutory provisions shall replace the invalid provision.

As at: 17 August 2026.

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Annex 1: Information on the Right of Withdrawal

Information on the Right of Withdrawal

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

• on which you or a third party designated by you, other than the carrier, took possession of the goods, where you ordered one or more goods as part of a single order and they are delivered together;
• on which you or a third party designated by you, other than the carrier, took possession of the last goods, where you ordered several goods as part of a single order and they are delivered separately;
• on which you or a third party designated by you, other than the carrier, took possession of the last partial shipment or the last item, where goods are delivered in several partial shipments or pieces;
• on which you or a third party designated by you, other than the carrier, took possession of the first goods, where the contract provides for the regular delivery of goods over a specified period.

To exercise your right of withdrawal, you must inform us

Taiga GmbH
Kolonnenstraße 8
10827 Berlin
Germany
Email: support@taiga.green

by means of a clear statement (for example, a letter sent by post or via the online withdrawal function) informing us of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose, but it is not mandatory.

You may also exercise your right of withdrawal using the prominently accessible online function “Withdraw from contract” provided at www.taiga.green. If you use this online function, we will immediately send you, on a durable medium, for example by email, an acknowledgement of receipt containing the content of your withdrawal notification and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs, without undue delay and in any event not later than fourteen days from the day on which we received notification of your withdrawal from this contract. We shall not reimburse any additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us.

For the reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over goods that can be shipped by parcel to the return recipient named in the returns process without undue delay and, in any event, no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The return address applicable to the respective item will be communicated to you with the return label or the return instructions. If returning items from different dispatchers, several return labels and return addresses may be required. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning goods that can be shipped by parcel. If you use the return label provided by us, the return costs for a standard return are generally €4.99. Higher return costs may apply, particularly depending on the weight, dimensions, method of shipment and nature of the goods. The specific amount will be shown to you in the returns process before the return label is created and will be deducted from the refund. We will collect goods that cannot be shipped by parcel by arrangement with you; we shall bear the direct costs of this collection.

You shall only be liable for any diminished value of the goods if this diminished value results from handling of the goods that was not necessary to examine their nature, characteristics and functioning.

Exclusion and premature expiry of the right of withdrawal

The right of withdrawal does not apply in particular to contracts for the supply

• of goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive, or which are clearly customised to your personal needs;
• of goods that can deteriorate rapidly or whose expiry date would be rapidly exceeded.

The right of withdrawal expires prematurely in the case of contracts for the supply

• of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
• of goods if, after delivery, they have become inseparably mixed with other goods due to their nature.

A right of withdrawal is not excluded for hygiene or cosmetic products solely on account of their product type. Premature expiry only applies if the statutory requirements are met, in particular if a required seal was removed after delivery.

Model withdrawal form

If you wish to withdraw from the contract, you may complete this form and send it to us:

To:
Taiga GmbH
Kolonnenstraße 8
10827 Berlin
Germany
Email: support@taiga.green

Voluntarily extended return period

In addition to your statutory rights, we voluntarily extend the period for actually returning the goods:

If you declare your withdrawal within the statutory withdrawal period of fourteen days, you then have a total of thirty days to return the goods to us.

The statutory withdrawal period itself is therefore not extended. Withdrawal must still be declared within fourteen days.

Please register your return via the help chat or the returns portal. Depending on the items to be returned, we will provide you with one or more return labels showing the applicable return address in each case. Please send the goods exclusively to the address stated on the respective return label. We will collect goods that cannot be shipped by parcel by arrangement with you.

The return costs for a standard return are generally €4.99. Higher return costs may apply, particularly depending on the weight, dimensions, method of shipment and nature of the goods. The specific amount will be shown to you before the return label is created.

Direct exchanges are not provided for. If you would like to receive an item in a different variant or a different item, return the original goods and place a new order. The voluntarily extended return period neither limits your statutory right of withdrawal nor your statutory rights in respect of defects or any other statutory claims.