General Terms and Conditions

Taiga GmbH · Online shop www.taiga.green · As at: 17 August 2026

1. Scope and Definitions

These General Terms and Conditions apply to contracts for the supply of goods concluded via the online shop at www.taiga.green between Taiga GmbH and its customers.

A customer may be a consumer or an entrepreneur. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into the contract, acts in the exercise of their trade, business or profession.

Any terms and conditions of an entrepreneur that differ from or supplement these terms shall apply only if we have expressly agreed to their validity in text form.

2. Contracting Party and Contact

The purchase contract is concluded with:

Taiga GmbH
Kolonnenstraße 8
10827 Berlin
Germany
Contact: Open help chat
Commercial Register: Charlottenburg Local Court, HRB 254597 B
VAT identification number: DE362223248

3. Ordering Process and Conclusion of the Contract

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

You may initially place products in the shopping basket without obligation and correct your entries before submitting the order using the correction tools provided during the ordering process. By clicking the final order button clearly marked as carrying an obligation to pay, you submit a binding offer to conclude a purchase contract for the goods contained in the shopping basket.

The automatically sent order confirmation merely documents receipt of your order and does not yet constitute acceptance. We may accept your offer by means of an express order or dispatch confirmation in text form or by dispatching the goods. In the case of several goods, acceptance may be limited to individual goods that can be delivered.

If immediate payment or payment authorisation is required for a payment method, this takes place as part of the ordering process. Payment processing alone does not necessarily mean that we have accepted the order. If the order is not accepted, we will refund payments already received without undue delay.

The contract language is German. We store the contract text in accordance with the statutory retention obligations. You will receive the order details and these General Terms and Conditions by email. Where technically available, registered customers can view order details in their customer account.

4. Customer Account and Accuracy of Information

You may create a customer account for certain functions. The information provided when placing an order or registering must be correct, complete and up to date.

You are responsible for keeping your login details confidential and for informing us without undue delay if you suspect unauthorised use of your account. The transfer or sale of the customer account to third parties is not permitted.

5. Products, Product Descriptions and Availability

We endeavour to provide accurate presentations and descriptions of the products. Colours, materials and size proportions may differ slightly from the actual goods depending on the screen used and its settings. This does not affect statutory rights in respect of defects.

We may correct obvious typographical, calculation or presentation errors. If you have already placed an order and the correction concerns a material contractual point, we will inform you without undue delay. A contract that has already been concluded will not thereby be unilaterally amended.

Product offers are valid while stocks last, unless otherwise stated for the relevant product. We may limit order quantities to customary household quantities if there is an objective reason for doing so.

6. Prices and Delivery Costs

The prices stated in the online shop for consumers are total prices including statutory VAT. Any additional delivery costs are shown in the shopping basket or checkout before the order is placed.

For entrepreneurs, prices may be stated as net prices plus statutory VAT by separate agreement.

For deliveries to countries outside the European Union, in particular Switzerland, additional customs duties, taxes or charges may apply which are not levied by us and must be paid by the customer to the competent authorities.

7. Payment Methods and Payment Service Providers

The payment methods available for your delivery address and order are shown at checkout. Individual payment methods may vary depending on the market, device, order value and availability.

In particular, the following payment methods may be offered via Shopify Payments: Visa, Mastercard, American Express, Maestro and UnionPay, as well as the accelerated payment methods Apple Pay, Google Pay and Shop Pay. Klarna payment methods may also be offered.

Payment may also be made via PayPal. PayPal decides which PayPal products, such as PayPal balance, credit or debit card, payment at a later date or payment by instalments, are available in the individual case.

Where an external payment service provider is used, its contractual, payment and data protection terms also apply. The payment service provider may carry out an identity, availability or creditworthiness check and reject a payment method. Any financing or part-payment offered by a payment service provider is concluded exclusively between you and the payment service provider.

The purchase price is generally due immediately upon conclusion of the contract, unless a different due date is stated at checkout or for the selected payment method. The charge or authorisation is made in accordance with the terms of the respective payment service provider.

8. Delivery, Part Delivery and Self-Supply

We deliver to the delivery areas that can be selected at checkout. The estimated delivery time is stated on the product page, in the shopping basket or at checkout.

Where reasonably acceptable to you, we may deliver an order in several consignments. This will not result in any additional delivery costs for you.

If a product ordered by you is unavailable through no fault of our own despite our having concluded in good time a specific procurement contract covering the required quantity, we may withdraw from the contract for that product. We will inform you without undue delay and refund payments already made without undue delay. Statutory claims arising from unavailability for which we are responsible remain unaffected.

Delays in delivery due to force majeure or other events for which we are not responsible shall extend delivery periods by the duration of the impediment plus a reasonable restart period. Mandatory statutory rights of withdrawal and claims for damages remain unaffected.

9. Transfer of Risk and Transport Damage

In relation to consumers, the risk of accidental loss or accidental deterioration generally passes only when the goods are handed over to the consumer or a recipient designated by them. If the consumer independently appoints a carrier not previously designated by us, the statutory special rules shall apply.

In relation to entrepreneurs, the risk passes when the goods are handed over to the forwarding agent, carrier or other third party appointed to carry out the shipment.

If a delivery shows apparent transport damage, we ask consumers to document this with the delivery person and report it to us as soon as possible. Failure to comply with this request has no effect on statutory claims. The obligation to inspect and give notice of defects under § 377 HGB applies to merchants.

10. Right of Withdrawal

Consumers have the statutory right of withdrawal in accordance with the withdrawal instructions reproduced in full at the end of these General Terms and Conditions.

In addition, we voluntarily grant consumers an extended return period: after declaring withdrawal within the statutory period, you have thirty days to return the goods. Details are described in the withdrawal instructions below.

Exercising the statutory right of withdrawal is not dependent on using our returns portal, obtaining prior authorisation or using a particular return label. Please initiate the return via the help chat so that we can create the appropriate return labels and assign the goods to the correct return recipient.

11. Retention of Title

The goods remain our property until payment has been made in full.

The following also applies to entrepreneurs: We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. The entrepreneur may resell goods subject to retention of title in the ordinary course of business; the claims arising from this resale are hereby assigned to us in the amount of the invoice amount. We accept the assignment. The entrepreneur remains authorised to collect the claims as long as they comply with their payment obligations.

12. Rights in Respect of Defects and Guarantees

The statutory liability for defects applies.

In relation to entrepreneurs, the limitation period for claims in respect of defects in newly manufactured goods is one year from the transfer of risk, insofar as legally permissible. This reduction does not apply to claims for damages under Section 13, in the event of fraudulent concealment, to recourse claims in the supply chain or where mandatory law provides otherwise.

In the case of used goods, a reduction of the statutory limitation period in relation to consumers shall become effective only if it was expressly and separately agreed before the contractual declaration was made.

Voluntary manufacturer or product guarantees exist only if expressly stated for the relevant product. They do not affect statutory rights in respect of defects.

13. Liability

We shall have unlimited liability in cases of intent and gross negligence, in the event of culpable injury to life, body or health, under the Product Liability Act, to the extent of an expressly assumed guarantee and in the event of fraudulent concealment of a defect.

In the event of a slightly negligent breach of a material contractual obligation, liability shall be limited to the foreseeable damage typical of the contract. Material contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on compliance with which the customer may regularly rely.

In all other respects, liability for slight negligence is excluded. The above liability provisions shall apply accordingly to our legal representatives, employees and vicarious agents.

14. Shopify and Third-Party Services

The online shop is technically operated via the Shopify platform. The seller and contractual partner for the goods offered by Taiga in this shop is exclusively Taiga GmbH; Shopify is not a party to the purchase contract.

Supplementary terms of the respective providers may apply to functions provided by external service providers, in particular payment, delivery, review or mapping functions. Statutory rights against Taiga arising from the purchase contract are not restricted as a result.

Links to external websites are provided for information purposes. The respective operator is responsible for their content and availability. This does not apply insofar as we expressly adopt content as our own or statutory responsibility exists.

15. Data Protection

Information on the processing of personal data by Taiga, Shopify, payment service providers, delivery service providers and other recipients can be found in our current privacy policy at www.taiga.green.

Where necessary for payment processing or delivery, we transmit the necessary data to the selected payment or delivery service provider. The legal bases, recipients, storage periods and data subject rights are explained in the privacy policy.

16. Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

17. Applicable Law and Place of Jurisdiction

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law shall apply only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.

If the customer is a merchant, a legal person under public law or a special fund under public law, Berlin shall be the exclusive place of jurisdiction for all disputes arising from the contractual relationship. We remain entitled to sue the entrepreneur at their general place of jurisdiction.

18. Amendments and Final Provisions

The version of these General Terms and Conditions incorporated at the time the order is placed shall apply to an order. Subsequent amendments shall not apply retrospectively to contracts already concluded unless this has been expressly agreed or is required by law.

Should any provision of these General Terms and Conditions be invalid in whole or in part, the remaining provisions shall remain valid. The statutory provisions shall replace the invalid provision.

As at: 17 August 2026.

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Appendix 1: Withdrawal Instructions

Withdrawal Instructions

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

• on which you or a third party designated by you, other than the carrier, took possession of the goods, where you ordered one or more goods in a single order and they are delivered together;
• on which you or a third party designated by you, other than the carrier, took possession of the last goods, where you ordered several goods in a single order and they are delivered separately;
• on which you or a third party designated by you, other than the carrier, took possession of the last part-consignment or the last item, where goods are delivered in several part-consignments or items;
• on which you or a third party designated by you, other than the carrier, took possession of the first goods, where the contract provides for the regular delivery of goods over a specified period.

To exercise your right of withdrawal, you must inform us

Taiga GmbH
Kolonnenstraße 8
10827 Berlin
Germany
Email: support@taiga.green

by means of a clear statement (for example, by letter or via the online withdrawal function) informing us of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not obligatory.

You may also exercise your right of withdrawal via the online function “Withdraw from contract”, provided at www.taiga.green and made prominently accessible. If you use this online function, we will immediately send you, on a durable medium, for example by email, an acknowledgement of receipt containing the content of your withdrawal notice and the date and time of its receipt.

To comply with the withdrawal period, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs, without undue delay and in any event no later than fourteen days from the day on which we received notification of your withdrawal from this contract. This excludes additional costs arising from your choosing a type of delivery other than the least expensive type of standard delivery offered by us.

We will make the reimbursement using the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever is the earlier.

You must send back or hand over goods that can be sent as a parcel without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract, to the return recipient named in the returns process. The return address applicable to the relevant item will be communicated to you with the return label or return instructions. Several return labels and return addresses may be required when returning items from different senders. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning goods that can be sent as a parcel. If you use the return label provided by us, the return costs for a standard return are generally €4.99. Higher return costs may apply, depending in particular on the weight, dimensions, shipping method and nature of the goods. The specific amount will be shown to you in the returns process before the return label is created and deducted from the refund. Goods that cannot be sent as a parcel will be collected by us after consultation with you; we shall bear the direct cost of this collection.

You are liable for any diminished value of the goods only if this diminished value results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply in particular to contracts for the supply

• of goods that are not prefabricated and for which an individual choice or decision by you is decisive for their manufacture or which are clearly personalised;
• of goods that may deteriorate rapidly or whose use-by date would rapidly be exceeded.

The right of withdrawal expires early in contracts for the supply

• of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
• of goods if, after delivery, they have become inseparably mixed with other goods due to their nature.

A right of withdrawal is not excluded for hygiene or cosmetic products solely because of their product type. Early expiry shall apply only if the statutory requirements are met, in particular if a required seal has been removed after delivery.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete and return this form to us:

To:
Taiga GmbH
Kolonnenstraße 8
10827 Berlin
Germany
Email: support@taiga.green

Voluntarily Extended Return Period

In addition to your statutory rights, we voluntarily extend the period for actually returning the goods:

If you declare your withdrawal within the statutory withdrawal period of fourteen days, you then have a total of thirty days to return the goods to us.

The statutory withdrawal period itself is thereby not extended. Withdrawal must still be declared within fourteen days.

Please register your return via the help chat or the returns portal. Depending on the items to be returned, we will provide you with one or more return labels bearing the relevant return address. Please send the goods exclusively to the address stated on the respective return label. Goods that cannot be sent as a parcel will be collected by us after consultation with you.

For a standard return, the return costs are generally €4.99. Higher return costs may apply, depending in particular on the weight, dimensions, shipping method and nature of the goods. The specific amount will be shown to you before the return label is created.

Direct exchanges are not provided for. If you would like to receive an item in a different variant or a different item, return the original goods and place a new order. The voluntarily extended return period neither limits your statutory right of withdrawal nor your statutory rights in respect of defects or any other statutory claims.