taiga.green

Plastic free shipping

FAQ

How can we help you?

FAQs

Hey, welcome to our FAQ page - the place where (hopefully) all your questions will be answered. At Taiga, we're not just about offering sustainable products, we're also about making sure you're well informed as a customer, because you know: transparency is key for us. On this page, we have collected answers to all the questions that other customers have asked.  

If you have any further questions, please feel free to contact us via the contact form to get in touch with us. We look forward to helping you! 

All about Taiga & Sustainability

Behind the name Taiga lies the huge vegetation zone of the taiga, which as the largest contiguous forest area on earth is infinitely important for our global ecosystem. Since the taiga is increasingly suffering from the effects of climate change, we have deliberately chosen it as a symbol for our online store, because the fate of the taiga and all other ecosystems is also in our hands! With Taiga, we are setting an example: Sustainability must find a permanent place, especially in the world of online shopping, and be communicated transparently to the outside world.

Taiga stands for sustainability and transparency. The basis of our store is the sustainability criteria, according to which we scrutinize all products before you can buy them in our store. In this way, we ensure that you can see at a glance how sustainable a product is. Of course, we have minimum requirements to ensure that only sustainable products can be found in our store. You can find out more about our sustainability criteria and how we apply them at here.

Behind it all is a motivated team that works week in and week out to keep Taiga moving forward and sifting through innovative products that will make a real impact for you. Learn more about the team here.

Taiga is an online store that specializes in innovative and has specialized in sustainable productswith which you have a real impact. Our priority is it, you as Customer*in offer environmentally friendly and sustainable products and you to help them make conscious purchasing decisions. For this reason, we have developed special Sustainability criteria developed, which we apply when testing our products. We want to play our part in shaping a more sustainable future by you not only Offer sustainable alternatives, but also 100% transparent to you are. 

Our five sustainability criteria are based on the entire life cycle of our products. These include: 

  • Sustainable materials 
  • Responsible production 
  • Sustainable packaging 
  • Environmentally friendly use
  • Good circulatory capacity 

If you would like to find out more about Taiga's sustainability criteria, you are welcome to contact here read on. 

Our product scouting team takes a close look at every product before you can buy it in our store. With the help of our five sustainability criteria, we check in which areas the product can score points for sustainability.  

A small example:  

Our criterion to Sustainable materials is made up of various sub-criteria. One of these focuses on whether the materials for the product are grown locally. If this is the case, the product receives a defined score for this sub-criterion. 

Depending on how many points are achieved, the product in this criterion can reach the level of sustainable or Very sustainable achieve. For us to finally include a product in our store, at least two criteria must be met as sustainable OR a criterion as Very sustainable can be classified. You can see the result of our calculation directly on the product page. 

Taiga is committed to sustainability and making a positive impact on the environment. Our goal is to promote sustainability awareness and help you, the customer, make conscious and environmentally friendly choices. By offering only sustainable products, we are convinced that we are contributing to the conservation of natural resources and taking an important step towards a more sustainable future. 

 

Basically labels and certifications provide information about the product quality, which is why we attach particular importance superimpose, them for each single of our products. In addition you find here detailed information on the respective labels and certifications, so that you know exactly what they stand for, and do not have to search for a long time.

Order and Offer

Orders can be Comfortable about our Online Shop be transacted. If you have any questions about the ordering process, reach you us anytime at support@taiga.green. We are happy to help you. 

You may have entered an invalid e-mail address when you registered. Best nimmst you contact us directly at support@taiga.green. 

If the ordered products are in stock in our warehouse, your order will be shipped within one day after receiving the order confirmation. Normally you will receive your delivery within 5 business days through our shipping partner DHL. Please note that this information may change depending on the workload of our shipping partners. 

The order number to of your Order you find in the header of the order confirmation, the you After action of your Order by mail sent to will. Registered Customers can View orders online around the clock. 

In our Online Shop the availability of the respective items is displayed.

Should you have received this from you you can no longer find the product you are looking for, you are welcome to contact us via our contact form or by mail (support@taiga.green) contact. We will be happy to help you and inform you about alternative products or give you information about if and when the desired product will be available in our store again.  

Unfortunately, it is not possible to pick up your order independently. However, we work closely with our shipping partners to guarantee a fast and reliable delivery of your order.  

 

We want to make online shopping as sustainable as possible. One of the biggest factors influencing this is the number of packages we send. We want to encourage you to shop ahead and reduce the number of packages you send. 

Payment and Invoice

With us you can easily pay by credit card, instant bank transfer, PayPal or Google Pay. You can find more information at Delivery & Payment.

We accept all common Credit cards such as VISA or MasterCard. 

The check digit of your Credit card you find on the back of your card, i.e. the last 3 digits of the printed card number.

PayPal is a renowned online payment service that can be used to settle medium and small amounts when buying and selling in online commerce.

Our bank account details are:

S2 Health GmbH

Hypovereinsbank

Account: 33936044

BLZ: 10020890

IBAN: DE08100208900033936044

BIC: HYVEDEMM488

You will receive your invoice by e-mail. Please also check your spam folder. If you do not find your invoice, please contact us at support@taiga.green and we send you your Invoice again immediately. 

You have the possibility, your VAT number during the ordering process in our Online Shop to specify. Alternatively you can use your Sales tax number also in writing by e-mail to support@taiga.green Communicate. 

Delivery and Shipping

The average delivery time is 2 to 4 business days from the time of your Order. 

As a rule your Order no later than one day after of your Order shipped if the items are in stock. Please check the individual delivery times of the products in our online store. For questions you can us gladly by e-mail under support@taiga.green or by phone at +49 (0) 30 554 919 09 contact 

Our shipping partner DHL will you directly after shipment of your Notify goods by e-mail and you send you a tracking number. You get also status updates during the delivery process from DHL

Our delivery costs are €6.99 within Germany. For deliveries to other EU countries and Switzerland, higher shipping costs may apply.  

Unfortunately, it is not possible, your Order to be picked up at our company.

Our forwarding partners are the Döderlein Spedition GmbH and DHL. 

Taiga delivers to all EU countries as well as Switzerland. 

If you are not at home at the time of delivery, your order will in most cases be left with a neighbor or in a parcel store. If you know in advance that you will not be home at the time of delivery, you can specify an alternative delivery address or time on the DHL website. 

 

Account & customer data

You can order with us also as a guest, but offers a Account for you as a customer many Advantages such as insight into your Orders, participation in marketing campaigns and information on new products. 

Click on the "Account" on our websitebutton and follow the instructions to register.

Click "Forgot password" in the login process and follow the instructions to get a new password. 

 

Just log in to your account and change your data manually. Don't forget to save your entries. 

 

Since your Account to your e-mail address is bound, you can do not specify a new address. You must for it create a new account with the new email address. 

To create an account, we only need your email address. Your contact details will only be required as part of your first order. 

 

Return and Complaint

To complain about a product or an order, please contact us in writing via support@taiga.green. Our support team will quickly and goal-oriented take care of your concerns. 

When you your Order would like to cancelstplease contact us in writing via support@taiga.green. Our support team will quickly and goal-oriented take care of your concerns. 

When your item is defective, contact please contact us in writing via support@taiga.green. Our support team will quickly and goal-oriented take care of your concerns. 

When you would like to file a complaintestplease contact us in writing via support@taiga.green. Our support team will quickly and goal-oriented take care of your concerns. 

If you wish to return an unopened product that is not excluded from return, please inform us via support@taiga.green. Our support team will quickly send you a return label. 

 

If the returned item is defective or does not match our descriptions, we will cover the cost of return shipping. 

Medical and hygiene products can only be returned if the packaging is undamaged and the expiration date of the goods has not been exceeded. 

In the event of a redemption you get the paid amount back as soon as possible, depending on the payment method you selected when ordering have. Please note that the return transfer may take a little longer due to payment service providers. 

We would like to offer our customers the possibility to return goods in accordance with the applicable legislation. However, there is no right of withdrawal for delivered goods, 

  • which have been individually selected or determined by consumers or are clearly tailored to personal needs, such as in the case of prescription medicinal products prepared for individual patients; and 
  • which can spoil quickly or whose use-by date is quickly exceeded. 
  • If the ordered goods are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery or damaged in any other way, an initially existing right of withdrawal expires both in the case of an (individual) purchase contract and in the case of a Subscription Agreement once the seal (of the first item) is removed or otherwise damaged. This can also include medicines, hygiene items, test strips or cosmetics, provided these goods are delivered with a seal and the seal is removed after delivery. 

 

You can find more information in our Declaration of revocation.

Coupon codes & newsletter

To redeem a voucher, gies you simply enter the corresponding voucher code during check-out in our Online Shop one. 

During special marketing promotions, we send vouchers to our registered customer*innen. Miss no action by you Subscribe to our newsletterst. Here  you can log in

Simply subscribe to our newsletter and receive a Discount code from 10% for your First order. Here you can sign up for our newsletter.

You can unsubscribe from the newsletter at any time by following the unsubscribe link in the newsletter. You can find this in every newsletter in the lowest part of the mail.  

Can't find your answer?

Just contact us. We will get back to you as soon as we can.